Shipping & Returns

RETURN POLICIES

 

We handle each return case-by-case with the goal of making our customers happy. We stand behind our coffee and we want every customer to be satisfied with their purchase.

COFFEE

We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us hello@simplifyhealthyliving.com for a replacement bag within 30 days of your order date.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@simplifyhealthyliving.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@simplifyhealthyliving.com and send your item to:

ShipBob, Attn: Simplify Healthy Living, Inc.  28010 Eucalyptus Avenue, Moreno Valley, CA 92555

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product

to:

ShipBob, Attn. Simplify Healthy Living Inc., 28010 Eucalyptus Avenue, Moreno Valley, CA 92555 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

ONLINE ORDER ISSUES

Entered the wrong address? We are happy to cover the cost of replacing the product, but ask you to cover the shipping cost of the replacement package.

MISSING / DAMAGED ITEMS

• Contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you in no time. 
• For damaged shipments, let us know within 7 days. We will gladly send a replacement.
• If possible, please share a photo of the damaged item & box.

SUBSCRIPTION UPDATES

All requests for cancellations, change of address, or any deviation from a regular order must be made within 24 hours of the subscription order(s) going through.

 

STILL HAVE QUESTIONS?

Contact us: hello@simplifyhealthyliving.com